Hobart Carpet Cleaning Directory
Review # 1: Best Work ive ever had done This place is great had quality work done at a great price
Review # 1: Disappointed In the past, we have used a different company that we felt was quite expensive, so I decided to give this company a try. We did not have stains or spots. The technician was on time, was friendly and did a nice job on the carpets. The cost was also reasonable. However, he had an equipment failure and his hose ruptured. I did not notice the damage until after he left...probably after the dirty water had time to dry. What a mess! I had black spots on my wall, drapes, door and through the open bathroom door and on my vanity and floor. I called the office and asked that he come out to see the damage, but instead the technician returned an hour later to clean up. The technician offered to reimburse us for the drapery cleaning out of pocket, which concerns us. He also offered a free future cleaning, but it was also at his expense. The owner thus far has not followed up nor apologized for the incident. This is why companies carry liability insurance. We liked the ... In the past, we have used a different company that we felt was quite expensive, so I decided to give this company a try. We did not have stains or spots. The technician was on time, was friendly and did a nice job on the carpets. The cost was also reasonable. However, he had an equipment failure and his hose ruptured. I did not notice the damage until after he left...probably after the dirty water had time to dry. What a mess! I had black spots on my wall, drapes, door and through the open bathroom door and on my vanity and floor. I called the office and asked that he come out to see the damage, but instead the technician returned an hour later to clean up. The technician offered to reimburse us for the drapery cleaning out of pocket, which concerns us. He also offered a free future cleaning, but it was also at his expense. The owner thus far has not followed up nor apologized for the incident. This is why companies carry liability insurance. We liked the technician, the cleaning was good and price was reasonable, but we were disappointed that we did not hear anything from a manager or owner. This is probably a rare incident, but we were not impressed with the companies lack of support for their techician and their failure to keep up their equipment. Show full review
Victoria
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New South Wales
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